Analyze, act and build up your business with insightful data. Capture your customer support data to craft experiences that ‘delight’ your customers.
Helpdesk-in-depth
The Helpdesk In-depth report gives you an overview of your helpdesk system and all the important metrics associated with creating and resolving tickets. This includes the number of tickets, created, resolved or reopened as well. Each metric can be further analyzed based on various ticket properties like severity, type, priority and status.
Ticket Trend Volume
When you wish to view the ticket created details on a daily basis/monthly basis, you can make use of the ticket volume trend report. Ticket volume trends report shows you which day/week/month/year receives the most number of tickets received, unresolved and resolved. You will also be able to see the number of received tickets/resolved tickets/unresolved tickets in the time period displayed in the report. This report helps you understand the ticket flow in your support system in two different formats as monthly ticket trends and daily trend.
