Helpdesk System

What is User Management?

User management (UM) is defined as the effective management of users and their accounts, giving them access to
various IT resources like devices, applications, systems, networks, storage systems, and more. User management
enables administrators to grant access and manage user access and control user accounts. A user management
system forms an integral part of identity and access management (IAM) and serves as a basic form of security.

Security features

Users

Add, edit, delete and activate or deactivate multiple users profiles and user accounts.

Roles

Define roles for your customers and control their access to portions of your digital properties.

Groups

Create teams of people to manage specific system, module or application features.

User Designation

Add, edit and delete a designation. Under user profile, user can select their own job title.

User Departments

Manage departments according to your business requirement. Each user is allocated a department.

User Divisions

Manage internal divisions within an organization and assign each division with a person-in-charge.

Branch

Add and manage multiple branch locations which are operating under a specific company.

Import Users

Download user sample CSV file from system, fill the data and upload the new file to system.

User Settings

Further restrict a user's access to profile fields by setting which fields are editable or read-only.

Manage Users and Organization

Easily manage user profiles, roles, user directories, and groups.