 Helpdesk System |
Stay connected with your customers
Provides better customer support across multiple channels with single helpdesk.
What is Multichannel Support?
Multi-channel support is providing different methods of communication for your customers to reach you. This can include
(but is not limited to) email, phone, chat, social media, knowledge base, etc.
You will notice that while some clients enjoy the rapid response from live chat software, others will
prefer to find the answers themselves via a knowledge base. Basically, the idea is that every customer has
different ways of interacting with brands, and you want to be able to
answer all of them with the same level of professionalism and agility.
Multichannel Features
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ChatbotYour helping buddy which answers questions related to Helpdesk. Filter FAQs as per the keyword and get instant insight. |
ChatUse the Helpdesk Messaging messenger inside Helpdesk to engage with customers who are on your website. |
Convert every support email into trackable ticket in helpdesk to manage execute tasks on. |
Helpdesk unifies all your information
With Helpdesk’s multichannel communication, your agents can reply to emails, answer customer calls and chat with
customers right within the helpdesk. You can always access past interactions with any customer on any channel
from a unified, single customer database. Agents can also follow up with customers and keep track of conversations
by converting them into helpdesk tickets.