 Helpdesk System |
Manage Ticket Queue Like A Boss
Define the order in which incident tickets should be dealth with.
What is Ticket Management?
A ticket management system can be defined as a robust software used to register, organize,
prioritize, and resolve support tickets. These tickets can be issues or requests requested by your
employees or your customers. Once a help desk ticket management system receives an issue, it
automatically converts it into a unique ticket and notifies your agents. They can either manually
pick tickets or automate the entire ticket assignment process.
Manage Tickets
You can manage your tickets easily and effortlessly with our Helpdesk system. Agents can view ticket details by just clicking on the ticket number and take action according to the raised issue. Helpdesk system provide a unified platform of information for all people involved in customer relationships and workflow. For the support agent it makes all resources related to a particular query, including the ticket number, sender name, status, priority, assigned to, subject, category name, submission, modified or closed date etc. available in a single place – the dashboard.
Agents
Agents are whom provides the finest solution to the client's problems. Every incoming support ticket has its owner who is responsible for resolving it. For example, when a ticket is submitted by a customer, the ticket will be assigned to category agent by default. In case of complicated issues, category agent can collaborate with or reassign case to other support agent to resolve issues faster instead of making customer wait for too long.
Filter Tickets
Our system provides the ability to organize and catalog all incoming support tickets. This is especially critical for businesses having to deal with high volumes of requests. Filters help you customize your ticket list and identify specific customer cases. Agent can filter the tickets by different properties such as status, priority, ticket type and agent name instantly to save time.
Smart Notifications
You can get all the updates of your account on the portal itself. Notifications helps to keep all the skateholders informed about their activity or ticket progress. Customer will be notified when new ticket is sent, agent picked up a ticket, agent closed a ticket, agent reassign a case, agent replied to a ticket and more. Agent will be notified when new ticket is received, agent reassign a case, customer closed a ticket, customer replied to a ticket and more.
