Knowledgebase is power

What is Knowledgebase?

A knowledge base is a repository of helpful information that customers and employees can use to find answers to
commonly asked questions relating to a product or service, by themselves.

A good knowledge base will support multiple formats of learning, including solution articles or FAQs, product
manuals, tutorials, videos, and troubleshooting guides, all categorized into distinct themes or folders.

How to manage knowledgebase?

How you structure your knowledge base and its articles will either help your customers sift through it all – or
confuse and frustrate them. Some of your customers will likely be turning to your knowledge base because they
as possible to navigate through your knowledge base.

It goes without saying that it needs to be well planned and logical to follow. For your structure, there are a few
different options: